Rotorua Lakes Council’s library building in central Rotorua was under-utilised, and the Lakes District Health Board (DHB), whose facilities were on the outskirts of town, was struggling with low attendance rates, with many children not turning up to clinics, immunisations, and treatments.

Recognising that a central, accessible centre would increase health services attendance and better utilise space at the library, the DHB and Council joined forces. Together, they create Te Aka Māuri – Children’s Health and Library Hub, providing health, education, and inspiration for Rotorua families.

The new Hub is close to public transport, making outpatient services easily accessible. Reflecting Rotorua’s rich cultural background, principles of Mātauranga Māori (Māori world view) are reflected in the design. The interior is warm and welcoming, helping families using the services feel comfortable, and encouraging learning and connection.

As a result, clinic attendance rates and library use have risen dramatically. The DHB’s previous 30% no-show rate has dropped to nearly zero, and the library is more popular than ever.